Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of DENISE LABATO

DENISE LABATO

July 31, 2026

5  out of  5
rating by DENISE LABATO
"Jose did a great job taking the time to review my policy for accuracy while making suggestions. Great office to do business with."
Profile photo of yanhayi torres

yanhayi torres

July 30, 2026

5  out of  5
rating by yanhayi torres
"Gracias por tu servicio fuiste muy amable y servicial. Mucho éxito."
We responded:
"Gracias! 🙏🏼"
Profile photo of Cherise Martinez

Cherise Martinez

July 30, 2026

5  out of  5
rating by Cherise Martinez
"Agent Jose Rivera was extremely helpful and professional."
We responded:
"Thank you! 🙌🏼"
Profile photo of Richard Burch

Richard Burch

July 29, 2026

5  out of  5
rating by Richard Burch
"Excellent customer service"
We responded:
"So happy to hear about the excellent customer service you received from our office! Thank you for the review 😊"
Profile photo of Karel Pérez

Karel Pérez

July 27, 2026

5  out of  5
rating by Karel Pérez
"Buena atención muy agradable"
We responded:
"Muchas gracias! 🫶🏼"
Profile photo of Jose Toro

Jose Toro

July 24, 2026

5  out of  5
rating by Jose Toro
"This is an Excellent State Farm office , Mike was very helpful and professional. He answered all of our questions and gave us some important information on many of our coverages. Excellent customer service !!"
We responded:
"It’s our pleasure, thank you for your trust in our agency and for the review! "
Profile photo of Gavin Murray

Gavin Murray

July 21, 2026

5  out of  5
rating by Gavin Murray
"Mike helped me and was super patient with all my questions and answered them all to my satisfaction! Helped me reduce my payments while keeping my coverage where I feel comfortable."
We responded:
"We’re so happy to hear about your experience with our team and appreciate the feedback! "
Profile photo of Celeste Gooch

Celeste Gooch

July 17, 2026

5  out of  5
rating by Celeste Gooch
"We had a fantastic experience with State Farm! Ruth, Marcus, and the entire team were absolutely outstanding. They were professional, knowledgeable, responsive, and genuinely cared about helping us every step of the way.

They took the time to answer all of our questions, kept us informed throughout the process, and made what could have been a stressful experience so much easier. Their exceptional customer service, attention to detail, and kindness truly set them apart.

We are incredibly grateful for everything they did and highly recommend Ruth, Marcus, and the entire State Farm team to anyone looking for an insurance company that truly puts its customers first. Thank you all for going above and beyond!"
We responded:
"Thank you so much for your incredibly kind words! It was truly our pleasure to help you, and we’re so grateful you took the time to share your experience.

Our team are committed to making the insurance process as smooth and stress-free as possible, so it means a lot to know you felt cared for every step of the way.

We sincerely appreciate your trust and recommendation, and look forward to being here whenever you need us. Thank you again for choosing our agency! "
Profile photo of Lindy Story

Lindy Story

July 14, 2026

5  out of  5
rating by Lindy Story
"Jose did a great job, provided clear information so I could get the desired insurance."
We responded:
"We’re so happy you had a good experience with our office and appreciate your business! "
Profile photo of Julio Crespo

Julio Crespo

July 9, 2026

5  out of  5
rating by Julio Crespo
"Muy buen servicio, amables y pacientes"
We responded:
"¡Muchas gracias por su comentario! Valoramos sinceramente que nos haya elegido. "
Profile photo of Jose Colon

Jose Colon

July 2, 2026

5  out of  5
rating by Jose Colon
"Great experience, Jose Rivera help me with everything without any issues, answered every question and help me to get the best service I needed."
We responded:
"We’re thrilled to hear that you had a great experience! We’re so thankful for your business and look forward to helping you with your insurance needs in the future 😊"
Profile photo of Ella Mo

Ella Mo

July 1, 2026

1  out of  5
rating by Ella Mo
"All great service when first signing up for services, when it comes to cancellation Mike Markas will literally make you jump through hoops and lead you on a wild goose chase just to get policy cancelled. Ruth doesn’t respond to any emails she is on and leaves Mike to do the work. Good luck to anyone trying to cancel!"
We responded:
"Thank you for your feedback. I'm sorry to hear that your cancellation experience did not meet your expectations.

While I am out of the office, my team handles my emails to ensure our customers continue to receive timely assistance. We strive to make every interaction - whether someone is starting, changing or cancelling a policy - as smooth as possible.

There are certain steps required to process a cancellation correctly, and those requirements are in place to protect our customers and ensure the request is completed accurately. I'm sorry if that process felt frustrating.

We appreciate your business and your feedback, as it helps us identify opportunities to improve our communication and service. We wish you all the best moving forward. "
Profile photo of Gregory Smith

Gregory Smith

June 29, 2026

5  out of  5
rating by Gregory Smith
"Purchased auto insurance… Victor was very helpful and efficient. Recommended!"
We responded:
"Thank you for choosing our office and for the review! 🩵"
Profile photo of Daniel Nunez

Daniel Nunez

June 24, 2026

5  out of  5
rating by Daniel Nunez
"Víctor was very helpful"
We responded:
"Thank you very much for the review and for trusting our office with your insurance needs 💕"
Profile photo of Megan Eaves

Megan Eaves

June 24, 2026

5  out of  5
rating by Megan Eaves
"Our company uses this State Farm location for all of our vehicle insurance needs (we also use them for our personal autos as well). The office is extremely efficient. Marcus Massey is the agent that mainly assists us and he is always very pleasant, professional and efficient. Today while at the DMV I realized we needed help and Marcus stopped what he was doing to assist us. He takes great care to assure we have exactly what we need. We appreciate this level of service very much."
We responded:
"Thank you so much for your kind words and for trusting us with your business and personal insurance! We’re thrilled our team was able jump in and help when you needed it most. We’ll be sure to share that feedback with them. We truly appreciate your support! "
Profile photo of Nicole Lawton

Nicole Lawton

June 23, 2026

3  out of  5
rating by Nicole Lawton
"My rating is solely based on requesting a quote for insurance online, I did the request and proceeded to go get my laundry out the dryer. No joke within 5 minutes I had 3 texts and 2 missed calls! No voicemails so I wouldn’t have even known who it was except the texts, my thing is people do have lives leave a voicemail and actually give us time to call back instead of too me being what feels like pushy!! Now I rather pay a premium that might be higher🤷🏻‍♀️ all because Victor wanted to be impatient or whatever he was being….."
We responded:
"Nicole, thank you for your feedback. We apologize that our follow up felt overwhelming. When someone requests a quote online, our goal is to respond quickly while the request is still fresh and to make ourselves available in whatever way is most convenient - whether by phone, text or email. We certainly never want to come across as pushy. We appreciate you sharing your perspective, and we’ll take it into consideration as we continue to improve our customer experience. We wish you all the best in finding the coverage that meets your needs.

"
Profile photo of Neithan Cordero

Neithan Cordero

June 23, 2026

5  out of  5
rating by Neithan Cordero
"Great customer service, 100% recommended"
We responded:
"Thank you for the review and your support! We aim to give great service and be helpful and are so happy you’ve joined the State Farm family 🥰"
Profile photo of Al Brewer

Al Brewer

June 16, 2026

5  out of  5
rating by Al Brewer
"Mrs. Perez was amazing during the process of getting me insured. Highly recommend State Farm and more specifically Mrs. Perez."
We responded:
"We appreciate the recommendation and your business! 🫶🏼"
Profile photo of Andrés Duque

Andrés Duque

June 12, 2026

5  out of  5
rating by Andrés Duque
"Excelente atención."
We responded:
"¡Muchas gracias! 🫶🏼"
Profile photo of Annabell Lopez

Annabell Lopez

June 11, 2026

5  out of  5
rating by Annabell Lopez
"La experiencia en la llamada con el agente de seguro José fue maravillosa. Muy atento, educado y paciente. Muchas gracias por su atención y que mantenga la buena actitud y comunicación que brinda."
We responded:
"¡Muchas gracias por compartir su experencia! Nos alegra saber que recibió una atención atenta, amable y profesional. ¡Estamos para sevirle! "
Profile photo of Distrito Central

Distrito Central

June 4, 2026

5  out of  5
rating by Distrito Central
"Great customer service, very friendly and easy to talk to."
We responded:
"Thank you for the 5-star review, Distrito! Here at State Farm Agent Ruth Pokipala’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Devendra Pakhare

Devendra Pakhare

May 28, 2026

5  out of  5
rating by Devendra Pakhare
"I worked with Victor at this office and he was very professional in his approach and prompt with his responses. He was also very knowledgeable about the local laws for insurance requirements and offered the best pricing that I could find in the area."
We responded:
"We’re so glad that our team was able to help with their professional, prompt and knowledgeable service! Thank you for the review and your trust! "
Profile photo of Harmony Zhou

Harmony Zhou

May 27, 2026

5  out of  5
rating by Harmony Zhou
"Mike was super friendly,had such a nice time overall, definitely gotta check this place out!"
We responded:
"Thank you SO much for your review and support. We look forward to continuing to serve all your insurance needs 🩵"
Profile photo of Shannon Johnson

Shannon Johnson

May 18, 2026

5  out of  5
rating by Shannon Johnson
"Jose was great."
We responded:
"So thankful for your review and the 5 stars! "
Profile photo of Justin

Justin

May 17, 2026

5  out of  5
rating by Justin
"Jose did a great job explaining everything and helping me get my family set up with the best coverage."
We responded:
"We’re so happy we were able to help your family and appreciate the 5 stars! ✨ "